Refund and cancellation policy
All SetuTag sales are final. Please read this before you pay.
Last updated: September 2026
No refunds and no cancellations
A SetuTag is a digital product. Your QR code and printable files are delivered to you the moment payment succeeds, and they can be copied straight away. Because of this, we do not offer refunds or cancellations once a payment has succeeded. This applies to tags bought on this website and to physical or pre-printed tags bought from shops or other sellers.
Please check before you pay
- Check that your WhatsApp number is correct. Alerts are sent to it.
- Check your vehicle type and vehicle number.
- Make sure the size and the place you plan to stick the tag suit your vehicle.
Payment problems on our side
These are errors, not changes of mind, and we will fix them:
- The payment failed but money was deducted. The amount is normally reversed automatically by Razorpay or your bank within 5 to 7 working days. If it is not, write to us with your payment ID.
- You were charged twice for the same order. We will refund the extra payment.
- You paid successfully but your tag was not created. We will create it for you, or refund the payment if we cannot.
Refunds in these cases go back to the original payment method and usually take 5 to 7 working days to appear, depending on your bank.
Physical tags bought elsewhere
If a physical tag you bought from a shop or another seller is damaged or misprinted, please contact that seller. We can help you with activation at no charge.
Contact
For any payment problem, write to support@setutag.in and include your payment ID. See the contact page for details.