Terms and conditions
These terms apply when you buy or use a SetuTag. By buying, activating or using a tag you agree to them.
Last updated: September 2026
What SetuTag is
SetuTag is a QR code tag for vehicles. When a person scans the QR code and shares their location, we send a WhatsApp alert to the number you registered. Your number is not shown to the person who scans.
Your tag and price
- A tag costs ₹449, paid once, unless a different price is shown at checkout.
- A tag can send up to 700 alerts in its lifetime. An alert to an emergency contact counts as one alert per contact messaged.
- Your tag is delivered digitally straight after payment. See our delivery policy.
- All sales are final. See our refund and cancellation policy.
What you agree to
- The details you give us, including your WhatsApp number, are correct and belong to you or someone who has agreed to receive alerts.
- You will place your tag lawfully. Do not put it on a number plate, over lights or reflectors, or where it blocks the driver's view, and follow the rules that apply to your vehicle.
- You will not make your tag look like a police, government or other official sticker.
- You will not use SetuTag to harass anyone, to send spam, or to break the law.
Alerts are not guaranteed
Alerts depend on the person scanning having internet access and allowing location, and on WhatsApp and mobile networks working. We try to make delivery reliable, but we cannot guarantee that an alert will be sent, delivered or read, or how quickly.
Not an emergency service
SetuTag is not an emergency service. It does not call the police, ambulance or fire services. In an emergency, call 112.
Misuse and suspension
We may limit, suspend or deactivate a tag if it is being misused or if we are required to by law. Tags are limited in how often they can be alerted, to protect owners from abuse.
Limits on our responsibility
To the extent the law allows, we are not responsible for losses arising from a missed or delayed alert, from someone misusing a QR code that is on your vehicle, or from a third-party service such as WhatsApp or your mobile network being unavailable. Our total responsibility for any claim is limited to the amount you paid for the tag.
Changes
We may update these terms and the service from time to time. The date at the top shows when they were last changed.
Law and disputes
These terms are governed by the laws of India. If you have a problem, write to us first at support@setutag.in and we will try to resolve it.